First class seats have been reinvented…well they’ve been reinvented into 70 economy seats. According to USAToday, “More airlines ditch first class seats as fliers get stingy.”
As the fear of traveling abroad causes downward spikes in international travel airline providers, hotels, and even the continental breakfast we’ve all grown to love have started to disappear. People have come to accept that they can’t expect first class service especially when everyone has to cut back – the customer and the business. The good news however, is that these services aren’t disappearing all together. According to a recent article on cnn.com, “Seventy Percent of U.S. leisure travelers consider getting a free breakfast included with the room rate as extremely or very influential in their selection of a hotel or resort.” This of course is not going unnoticed by the major hotel chains who realize that a part of their customer service to their loyal customers is providing such a simple thing: Breakfast.
This has us here at Insurance Services of America remembering that what we offer to our customers in service is just as important as what they are there to buy in the first place. It’s important to know as an agency/brokerage that you are providing a service to those who do not deal with this type of policy on a daily basis and the best thing you can do to insure you get the business and future referrals is to provide what so many others are lacking – GREAT CUSTOMER SERVICE. Here at ISA we want our customers to feel good knowing that when they leave for their vacation, mission trip, voluntourism, or medical relief project that they are given the best service available. We want to be one less worry in such a volatile time.
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ISA is here for you, our valued client.
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